WorkTime API

Automatically enabled when you configure WorkTime permissions in your agent workflow, or on a dashboard.

What It Does

Read each employee’s active time for any period, for the whole team or one technician

Read active, idle, productive, unproductive and undefined time per employee and day, filtered by employee or department

Rank the technicians by time online or productive time, with their days off in the period

Point out days with long active time and almost no idle time, for a person to check in WorkTime

Read employees and departments; move an employee to another department, and create, change or delete departments

Read, record, change and delete time off, and manage holiday sets

Permission Groups

Group	Covers
Active & Productive Time	Active time per employee for a period, and active, idle, productive, unproductive and undefined time per employee and day, with each employee’s name and department. Read only
Employees	Employees: name, login name, position, email, phone, messenger, salary, department, shift, report setting and employee id; change an employee’s department, report setting or employee id, or delete an employee
Departments	Departments with their manager, productivity set, goal and holiday set; create, change and delete them
Time Off	Time off records with the employee, type, half-day type, dates and comment, and the time off types; create, change and delete them
Holiday Sets	Holiday sets with their holidays and how many departments and employees use each; create, change, delete and reassign them

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	Recording and changing time off; no other write is allowed
IT Admin	Every read, and changes to time off and holiday sets	Changes to employees and departments
Full Automation	Every read and write	Nothing

Control	Behavior
Reads stay reads	The daily time export is sent as a POST, and Neo treats it as a read: it needs only read access and never asks for approval
Refused calls	Neo does not call WorkTime’s undocumented `widget` endpoint; the documented export gives the same time per employee and day

Control

Behavior

Reads stay reads

The daily time export is sent as a POST, and Neo treats it as a read: it needs only read access and never asks for approval

Refused calls

Neo does not call WorkTime’s undocumented widget endpoint; the documented export gives the same time per employee and day

What It Does