Telavox API

The common uses are a phone statistics dashboard, an onboarding agent that creates a Telavox user and sends the welcome email, and a request agent that adds a user to a call queue or forwards their calls. Telavox is also sold as Voxone by Voip Unlimited.

Automatically enabled when you configure Telavox permissions in your agent workflow.

What It Does

Read users, licences, numbers, call queues and their members, IVRs, phone numbers, portings and desk phones
Read each user’s recorded calls and call transcriptions, the token user’s call history with missed calls, and the calls in each queue now
Create, change, replace and remove users; send the welcome and password reset emails
Add or remove queue members and change queue settings; switch availability profiles and forward calls
Reserve numbers, register, reboot and move desk phones, and keep contacts and templates
Call or text from the token’s user

Permission Groups

Group	Covers
Company, Sites & Groups	The company’s contacts, address, delivery and invoice places, and groups
Users	Users, their numbers, languages, login emails, hotdesk settings and SIP registrations; welcome and password reset emails
User Permissions	The rights each user holds, administration included
Licences & Purchases	Licences, add-ons and PBX licences owned and on sale, and each user’s licences
Availability & Forwarding	Each user’s availability profiles, the active one, and their forwarding
Queues, IVRs & PBX Services	Call queues and members, IVRs, shared voicemail and fax extensions
Call History & Live Calls	The token user’s call history, each user’s calls now, and each queue’s calls now (read only)
Place Calls & Send Texts	A call or a text from the token’s user
Recordings & Transcriptions	Each user’s recorded calls (never the audio) and call transcriptions
Contacts	The company directory, the shared address book and custom contact fields
Phone Numbers & Porting	Numbers, main numbers, reserved and free numbers, and portings
Desk Phones	Registered desk phones, their owners and status
User Templates	Templates new users start from, with their profiles and contact settings

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	Every change, call and text. User rights, licences and numbers stay read only
IT Admin	Every read, and changes to users, queues, profiles, contacts, desk phones and templates	User rights, licence purchases, calls and texts, recordings, numbers and porting
Full Automation	Every read and write	Changing every user’s contact at once, deleting a contact field, resetting a user’s profiles, a desk phone’s factory reset, and three updates that may clear fields

Safety Controls

Control	Behavior
Writes	Neo sends only the calls in Telavox’s API reference, each with its own method. Every other call is refused
Updates	Before an update of a contact, a company contact, a desk phone or hotdesk settings, Neo reads the record and keeps what you did not change
Company-wide changes	Changing the contact details of every user or PBX service at once, or deleting a contact field from every user, always asks a technician
Resets	Resetting a user’s profiles from a template, and a desk phone’s factory reset, always ask a technician
Lists	A call that adds or removes queue members, contacts or users must name each one; Neo refuses an empty list
Credentials	Neo never reads a hotdesk PIN or a password reset link; it sends the user the reset email instead
Files	Neo does not download call recordings

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls