SASBOSS API

The common use is onboarding and offboarding: a new hire gets a phone number on their site and Teams calling, a desk phone or an extension with it, and a leaver’s service is suspended or removed, with their number kept for the next person or given back. Agents also add numbers to a client’s site and take them back.

Automatically enabled when you configure SASBOSS permissions in your agent workflow.

What It Does

Allocate phone numbers from your account to a client’s site, take them back, quarantine and release them, and raise porting orders
Set up a user’s Microsoft Teams calling, extension, hunt group or SIP trunk; change their number, extension, user ID and service pack; suspend and remove them
Assign, rebuild and reboot desk phones
Change forwarding, schedules, time-of-day routing, call rejection and BroadWorks Anywhere
Send SMS and faxes from a service, and read their reports
Read call records, call centre statistics, call recordings, invoices, balances and charges, and add payments and charges

Permission Groups

Group	Covers
Customers & Sites	Enterprises (your clients) and their groups (sites or departments), the event log, and a group’s music on hold, caller ID, calling profile, dial plan and common phone list
Phone Numbers	Your numbers and their status, allocating them to a group and removing them, porting orders, quarantining and releasing numbers, number notes
Users & Services	Extensions, Microsoft Teams users and channels, hunt groups and SIP trunks; their numbers, extensions, user IDs, service packs; suspending and terminating them
Call Routing	Call forwarding, schedules, time-of-day forwarding, call rejection, busy lamp fields, BroadWorks Anywhere, call centre overflow, outgoing calling profile
Devices	Your device inventory and the phones on a service; assigning, removing, rebuilding, rebooting and factory resetting them
SMS & Fax	SMS contact lists, sending SMS and their reports, eFax
Call Records	Call records per client and per service, call centre statistics, call recordings (read only)
Billing	Balances, invoices, pending and transacted charges, billable call exports, products; adding payments and charges
Reseller Account	New SASBOSS logins and domains

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	Every change to numbers, users, routing and devices; no other write is allowed
IT Admin	Every read, and every change to numbers, users, routing and devices outside Safety Controls	Changes to sites, SMS and fax, billing and logins, and the changes in Safety Controls
Full Automation	Every read and write outside Safety Controls	The changes in Safety Controls

Safety Controls

Control	Behavior
Always asks	Terminating a whole group (site), factory resetting a phone, and any change that sets a password (a portal, login or SIP password, or a Microsoft admin password) always ask a technician, whatever the profile
Each ticket stays with its client	On a ticket that names a company, Neo changes only records in the enterprise that company is mapped to: it reads a group or user before each change and refuses one in another enterprise. A change to one number by its id is left to dashboards, chats and scheduled runs. Reads are not narrowed
Updates keep what they leave out	An update of an enterprise, a site or a user reads the stored record first, so every field the agent did not change, the portal password included, stays as it was
Invoice files	Neo does not download an invoice PDF; it reads the invoice list instead
Credentials in answers	Neo removes passwords and tokens from every answer before the agent reads it
The login’s role	SASBOSS checks the role of the login Neo signs in with on every call, so Neo can never do more than that login

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls