Telavox

Telavox is a cloud phone system. Voip Unlimited sells it in the UK as Voxone. Connect Telavox, and Neo can put your phone statistics on a dashboard, answer questions about your phone system, and make the changes your tickets ask for, such as a new user or a queue change.

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What Neo can do with Telavox

• Count calls and minutes per user, incoming and outgoing, for any period in the last two years, from each user’s recorded calls
• Show the missed calls of the user whose token Neo uses, for the last four months
• Show who waits in each call queue now, the longest wait, and who is on a call or away
• Read users, their licences and numbers, call queues and their members, IVRs, phone numbers, portings and desk phones
• Create a user and send their welcome email, change a user’s licence or numbers, or remove them
• Add or remove queue members, change a queue’s ring strategy, switch a user’s availability profile, and forward their calls
• Read call transcriptions, reboot or move a desk phone, keep the shared address book, and call or text from the token’s user

Neo connects one Telavox account: your own phone system. Neo does not download call recordings.

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Phone statistics: what Telavox gives

• Calls per user come from recorded calls. Users whose calls Telavox does not record show no calls. The token’s user needs the right to monitor every user’s recordings.
• Missed calls are the token user’s own: Telavox keeps no call history of other users that an integration can read. Use the token of the user who answers your main number.
• Queues are live. Telavox’s API has no queue statistics over a period, such as abandoned calls or average wait. A dashboard on a schedule can keep a history of the live numbers.

See Telavox API for the permission groups.

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Next steps