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Neo acts as one Telavox user, with a token that user makes. Neo can do what that user can do.

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1. Choose the user Neo acts as

Use an administrator, so Neo can read every user, queue and number. For call statistics on a dashboard:
  • The user needs the right to monitor every user’s recordings, because Neo counts each user’s calls from their recorded calls.
  • Neo reads missed calls from this user’s own call history only. Use the user who answers your main number, or a user your main number rings.

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2. Make the token

1

Sign in as that user

Open the Telavox web or desktop app. For Voxone, sign in at portal.voxone.co.uk.
2

Create a token

Open My Account, then Username and Password, then Manage tokens, and create a token. Copy it: it shows once.
The token keeps working when the user changes their password. You revoke it on the same Manage tokens screen.

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3. Add the token in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Telavox card, under Phone & VoIP. Searching for Voxone finds it too.
2

Save the token

Choose the Portal your users sign in to: Voxone by Voip Unlimited or Telavox. Paste the token and click Save settings. Neo reads the user’s own profiles before it saves, so a wrong token or the wrong portal is refused straight away.
If the token is revoked or the user is removed, Neo loses access until you save a new token here.

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4. Turn Telavox on per agent

Open the agent, go to its Tools & Settings tab, click Phone & VoIP, and expand the Telavox block. Pick one of its Presets, or set each area yourself.

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5. A phone dashboard

Ask Neo Support for a dashboard of your phone statistics, such as “Build a dashboard of calls per user this month, my missed calls, and who waits in each queue now, from Telavox”. Neo grants the dashboard read access only.

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Limits

Telavox publishes no rate limit. Neo keeps to 120 calls a minute and waits when Telavox asks it to. A dashboard reads two calls per user for the team’s live status, so with more than 40 users, show fewer users there.