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You connect TD SYNNEX Hardware once at the MSP level, with the keys of one application in the TD SYNNEX Developer Portal. TD SYNNEX takes your account from those keys, so Neo needs no customer number.

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1. Get the keys

  1. You need a TD SYNNEX reseller account and a PartnerFirst login. If you have never signed in to PartnerFirst, ask your TD SYNNEX rep or the help desk (helpdeskus@tdsynnex.com in the US, helpdeskcanada@tdsynnex.com in Canada).
  2. Sign in at developer.tdsynnex.com with your PartnerFirst login, or open Integrate → Developer Portal in PartnerFirst.
  3. Click Get API Access to open My Account, and copy the Client ID and Client Secret of the Default Application for your region. The Default Application reaches every API; a custom application needs the Price and Availability, Quotes, Orders and Invoices APIs. Keep the secret out of email and chat.
Sandbox and Production credentials are separate: a Sandbox credential works only against TD SYNNEX’s sandbox, which answers with test data. If you already connected StreamOne Stellr with a Developer Portal credential that reaches these APIs, the same Client ID and Client Secret work here.

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2. Add the keys in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the TD SYNNEX Hardware card, under Sales & Quoting.
2

Fill in the fields

  • Region: United States or Canada, the TD SYNNEX country your account is in.
  • Environment: Production, unless the credential is a Sandbox one.
  • Client ID and Client Secret: from My Account in the Developer Portal.
3

Save

Click Save settings. Neo signs in with the keys and prices one part on your region’s API before it saves, so wrong keys, the wrong region or the wrong environment are rejected straight away.
Neo takes a token from https://sso.us.tdsynnex.com and calls your region’s API: https://api.us.tdsynnex.com or https://api.ca.tdsynnex.com (api-uat for the Sandbox).

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3. Turn TD SYNNEX Hardware on per agent

Open the agent, go to the Integrations section, and pick an access profile for the TD SYNNEX Hardware block, or set each area yourself. See TD SYNNEX Hardware API for what each profile allows.