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Slide is a backup and disaster recovery platform for MSPs. A Slide Agent on each protected system backs up to an on-site Slide Box and the Slide Cloud, and Slide checks every snapshot with a filesystem, boot and service verification. Connect Slide, and Neo agents can work the alert tickets Slide’s emails open in your PSA, and check backups for every client.

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What Neo can do with Slide

  • Match a Slide alert ticket to its alert, read the system’s backups and snapshots since, and note the error and what to do
  • Read each snapshot’s boot, filesystem and service verification, the boot screenshot, and which services did not start
  • Resolve the alert in Slide once a later backup or verification succeeded, so Slide’s alert list matches your tickets
  • Check a Slide Box that stopped checking in or runs low on storage
  • Start a backup, pause or resume a system’s backups, and reboot a Slide Box
  • Find a lost file across snapshots and push it back to the server, or boot a test or disaster virtual machine
  • Report each client’s open alerts, offline boxes and storage on a schedule

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Your clients are mapped to companies

Neo matches your Slide clients to the companies in your PSA and keeps the mapping on the Slide card’s Organization Mapping tab, refreshed on each PSA metadata sync. Matching uses the client name, exact and then after stripping spaces, case and a legal-form suffix (Ltd, Inc, LLC). An AI match handles the long tail. A name two of your PSA companies share, or two clients that match the same company, gets no name match: at most an AI suggestion, which waits for you to confirm it. A name match, or one you confirm, is handed straight to your agents. An AI match is not handed to your agents automatically. It shows on the Organization Mapping tab, where you can confirm or correct it. On a ticket, an agent reaches only the Slide client mapped to the ticket’s company. A ticket filed under your own company reaches no client, so set the ticket’s company to the customer first. Lists of every client’s alerts, backups or restores, users and billing hold every client’s data, so agents read them only outside a ticket, such as in a scheduled check or a chat. Anything Neo could not match stays unmapped and visible on the same tab, where you can set the right company by hand. A mapping you set by hand survives every later sync. See Slide API for the permission groups.

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Next steps

Connect Slide

Create an API token and save it in Neo.