Skip to main content
You connect SIGNL4 once at the MSP level, with one API key for your SIGNL4 subscription.

​
1. Make the API key

In the SIGNL4 web portal, open Integrations > API Keys (some SIGNL4 guides show it under Teams > Developer > API Keys) and create a key for Neo. Copy it when SIGNL4 shows it. Neo calls SIGNL4 with the key in the X-S4-Api-Key header. The key is not your team’s webhook secret: Neo never needs the webhook URL.

​
2. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the SIGNL4 card, under Communication.
2

Save the key

Paste the API key and click Save settings. Neo checks it against SIGNL4 before saving, so a wrong or revoked key is rejected straight away.

​
3. Turn SIGNL4 on per agent

Open the agent, go to the Integrations section, and pick an access profile for the SIGNL4 block, or set each area yourself: The agents also need their PSA permissions: adding internal notes on tickets, and reading the ticket’s notes for the response times. See SIGNL4 API for the profiles and what the agent can read and change.