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Samsara tracks the vehicles your technicians drive. Connect it, and Neo agents can read it while they work a ticket or a chat.

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What Neo can do with Samsara

  • Work out the time a technician spent on a client site, from when their vehicle entered and left the site’s geofence, for the agent to report or log on the ticket with your PSA tools
  • Find who drove a vehicle on a visit from Samsara’s driver-vehicle assignments, when your onsite ticket does not name the driver
  • Answer where a technician’s vehicle is now, and which client site it is at or near
  • Read trips, engine and fuel stats, speeding and safety events, inspections and hours of service
  • Add a client site as a Samsara address with a geofence, message a driver, and make the other changes your permission groups allow
See Samsara API for the permission groups and profiles. Samsara holds your own fleet, not your clients’, so there is no company mapping to set up. A client site is a Samsara address. To let the agent match a site to your PSA without guessing from the name, put the PSA’s site id in the address’s external IDs or notes.

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Next steps

Connect Samsara

Create a Samsara API token and save it in Neo.