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You connect RoboShadow once at the MSP level. Neo reaches every organisation the RoboShadow user behind the token can see, so connect it with a user who sees all the customers you want Neo to read.

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1. Copy the refresh token

1

Open the API Token page

Sign in to the RoboShadow portal and open Reports, then API Token.
2

Copy the Refresh Token

The page shows an Organisation ID, a Bearer Token and a Refresh Token. Copy the Refresh Token. Neo uses it to get a new bearer token whenever the last one expires, so you never paste the short-lived bearer token.
Neo reads only what the RoboShadow user behind the token can see. If that user loses access to an organisation, restore it in RoboShadow, or save a refresh token from another user who has it.

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2. Add the token in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the RoboShadow card, under Security.
2

Save the token

Paste the refresh token and click Save. Neo checks it against RoboShadow before saving, so a wrong token is rejected straight away.

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3. Turn RoboShadow on per agent

Open the agent, go to the Integrations section, and configure the RoboShadow block. The Read Only profile turns on every area. To leave an area out, set it to Disabled: To let the agent patch what it finds, also give it your RMM’s tools. See RoboShadow API for what the agent can read.