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Nerdio Manager for MSP runs your clients’ Azure Virtual Desktop (AVD): host pools, the session hosts in them, user sessions, FSLogix profiles, desktop images, auto-scale and scripted actions. Connect your Nerdio Manager to Neo once, at the MSP level, with the REST API credentials it shows you.

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What Neo can do with Nerdio Manager

Sessions and hosts

See who is signed in to which session host, since when, and whether the session is active or disconnected, and read each host’s status, heartbeat and drain mode.

Stuck sessions

Find a user’s stuck session and its host, log the session off with a scripted action, or restart the host with a technician’s approval.

FSLogix errors

Run Nerdio’s Detect Stale FSLogix File Handles scripted action and report the locked profiles, and read each host pool’s FSLogix settings.

Scripted actions and tasks

Run a scripted action from your Nerdio library in a client’s account, and read the task’s status and log.

Host pools and images

Read a host pool’s AVD, RDP, session time-out and auto-scale settings and who is assigned to it, change its auto-scale, and power desktop images on or off.

Users, devices and backup

Find a user and their MFA status, read an Intune device’s compliance and failed apps, and read what is backed up.
Some changes always ask a technician first, under every access profile, such as deleting a host pool or turning backup off: the full list.

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Your clients in Nerdio Manager

Each client is an account in Nerdio Manager. Neo matches each account to a company in your PSA, first by the client’s Microsoft 365 tenant, then by name, and shows the result on the Organization Mapping tab of the Nerdio Manager tile, where you can correct a match. An agent working a ticket acts only in that company’s account.

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What Neo never does

  • Read the values of secure variables, which hold the secrets your scripted actions use.
  • Read a device’s local administrator password or BitLocker recovery key on a ticket, or give one to a sandbox script. A technician asks for one in a chat, when the agent’s Device Passwords & BitLocker Keys group is on, and the answer is kept out of the run log.
Neo also removes the fields Nerdio keeps credentials in (passwords, secrets, tokens, storage keys and connection strings) from every answer before an agent sees it. Nerdio Manager for Enterprise is a different product with its own API, which this integration does not connect.

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Next steps

Connect Nerdio Manager

Turn on Nerdio Manager’s REST API and save its credentials in Neo.