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You connect myITprocess once at the MSP level. One API key covers your whole myITprocess account.

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1. Create the API key

1

Open the API keys page

Sign in to myITprocess as an administrator and open Account settings, then API keys.
2

Copy a key

Create an API key and copy it.
Do not delete the key in myITprocess after you connect it. Neo loses access until you save a new key here.

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2. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the myITprocess card, under Customer Success.
2

Save the key

Paste the API key and click Save. Neo checks it against myITprocess before saving, so a wrong key is rejected straight away.
myITprocess allows 50 API requests a minute for your account. Neo keeps its own calls under that, and leaves room for your other myITprocess integrations.

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3. Turn myITprocess on per agent

Open the agent, go to the Integrations section, and configure the myITprocess block. The Read Only profile turns on every area. To leave an area out, set it to Disabled: See myITprocess API for what the agent can read.