iboss

iboss Zero Trust SSE is a cloud web gateway: it filters each user’s web traffic by policy, logs every request, and blocks threats. Each of your clients that uses it has its own iboss account. Connect iboss for those clients, and Neo agents can work in it while they handle a ticket.

​

What Neo can do with iboss

• Find why a user’s website is blocked: read the URL log for the user or device, see the category and the policy that acted, and add an approved exception to an allow list
• Allow a site for a set time, and remove the entry when the time is up
• Block a malicious domain on a client’s block list, after checking who reached it
• Read the web activity around a security alert from another tool, such as RocketCyber, Datto EDR or SentinelOne
• Build a monthly security report: blocked threats, top categories and visited domains, and the heaviest users
• Compare a client’s policies, groups, firewall and SSL decryption settings with your baseline, and deploy your standard policies on a new client
• Add, change and remove proxy users and devices and their policy groups, firewall rules, locations and private access peers

See iboss API for the permission groups and profiles.

​

One connection per client

Every iboss API key belongs to one iboss account, so you connect iboss once for each client, and the connection belongs to that client’s company in Neo. An agent working a ticket for that company uses that company’s iboss account.

​

Next steps