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Elevate is Intermedia’s cloud phone and unified communications platform, which MSPs sell to their customers under their own brand. Connect your Elevate partner account, and Neo agents can add and remove phone users in each customer’s account as part of onboarding and offboarding.

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What Neo can do with Elevate

  • Create a user in the customer’s account, with a generated temporary password delivered as a secure link, which Elevate makes them change at the first sign-in
  • Turn on the user’s Voice Service, which assigns the licence, a phone number from the account’s pool of free numbers and a free extension, then confirm it finished
  • On offboarding, turn off the user’s Voice Service, which frees the licence, the number and the extension, and delete the user
  • Read customer accounts, users with their numbers and extensions, free numbers and extensions, locations, voice devices, licences and products
  • Manage locations, devices, numbers, licences and Control Panel contacts when the agent’s permissions allow it
Neo always takes the number from the account’s pool, so it never buys a new number from Elevate’s inventory unless you ask for one. Neo never sends card or bank details. Neo works with the Elevate Partner API. It does not connect the account-level Elevate APIs for calls, address books, analytics, contact center or meetings. See Elevate API for the permission groups.

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Next steps

Connect Elevate

Request Partner API access and save the client in Neo.