Connecting Datto Networking to Neo

You connect Datto Networking once at the MSP level. The key reaches every network its user can reach in the Datto Networking Portal.

1. Create the API key

A key acts with the role of the portal user who creates it: an Account Admin reaches every network, a Group Manager or a Network User only the networks given to them. Create the key as the user whose access you want Neo to have.

Open My Settings

Add API credentials

In the API Credentials section, click Add New.

Copy the key and the secret

Copy the key and its secret. The key shows only once.

Datto’s API documentation says the API is free for accounts with fewer than 100 devices, and that larger accounts ask Datto for pricing.

2. Add the key in Neo

Open Integrations

In the Neo Dashboard, open Integrations and find the Datto Networking card, under Networking.

Save the key and secret

Paste the API key and the API secret and click Save settings. Neo checks them against Datto Networking before saving, so a wrong pair is rejected straight away.

3. Turn Datto Networking on per agent

Open the agent, go to its Tools & Settings tab, click Networking, and expand the Datto Networking block. Pick one of its Presets, or set each area yourself:

Area	Access levels you can pick	Notes
Networks & Devices	Disabled, Read Only, Read / Write	Networks and their access points, switches and power strips: status, last check-in, model, MAC address, serial, firmware, subscription and end-of-life dates, traffic history and site survey results. Write edits an access point’s or power strip’s name, description, location and radio settings.
Device Actions	Disabled, Read Only, Read / Write	Reboot a device, reset a switch or power strip port, upgrade firmware now, re-pair a device, reset an access point’s encryption key, check a power strip in, start a site survey scan.
Device Inventory	Disabled, Read Only, Read / Write	Add a device to a network by its MAC address, move one from another network, remove one.
Network Settings	Disabled, Read Only, Read / Write	SSIDs, WiFi passwords, captive portal, radio, firmware and maintenance settings, splash page files; switch ports, VLANs, SNMP traps and ACLs; power strip settings.
WiFi Clients & Vouchers	Disabled, Read Only, Read / Write	The devices on a network’s WiFi and their traffic; block, unblock and name them; guest vouchers.
Networks & Network Groups	Disabled, Read Only, Read / Write	Create and delete networks, and the network groups that file them.
Users & Account	Disabled, Read Only, Read / Write	Portal users, their roles on networks and groups and their API keys; the account, its owner, audit log and service agreement.

Preset	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read, guest vouchers and WiFi client changes	Every other change, reboots included
IT Admin	Every read, device actions and edits, WiFi clients and vouchers	Device inventory, network settings, networks and users
Full Automation	Every read and write	Only what always asks (below)

These always wait for a technician, whatever the preset: deleting a network or a network group, a portal user’s password change, a change of account owner, accepting Datto’s service agreement, and any write that sets a password, a WPA key, a shared secret or an SNMP community.

Use it on device-down tickets and audits

An agent on a device-down ticket finds the access point or switch in the client’s network, reads whether it is down and when it last checked in, and reboots it when it is up but misbehaving. Map each client’s networks on the Organization Mapping tab first: on a ticket, the agent reads only the networks mapped to the ticket’s company. A scheduled agent with no ticket can read every network, for example to list the devices whose subscription is not active or ends this month, with their MAC addresses. See Datto Networking API for what the agent can read and change.

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

Connecting Datto Networking to Neo

1. Create the API key

2. Add the key in Neo

3. Turn Datto Networking on per agent

Use it on device-down tickets and audits

​1. Create the API key

​2. Add the key in Neo

​3. Turn Datto Networking on per agent

​Use it on device-down tickets and audits

1. Create the API key

2. Add the key in Neo

3. Turn Datto Networking on per agent

Use it on device-down tickets and audits