Connecting Call Harbor to Neo

You connect Call Harbor once at the MSP level. One API key with Reseller scope covers every client domain under your Call Harbor account.

1. Get the API key

Call Harbor runs on NetSapiens, and its API keys are NetSapiens keys. Ask Call Harbor support for an API key for Neo with these settings:

Setting	Value
Scope	Reseller, for every client domain (the key starts with `nsr_`). For one domain only, Office Manager (`nsd_`)
Read only	Yes, when Neo only builds dashboards and reports. No, when agents should make changes
IP addresses	Leave open, or add Neo’s addresses from IP whitelisting

Call Harbor shows the key only once. Neo does not accept a Super User key (nss_), which reaches every customer on Call Harbor’s platform.

2. Add the key in Neo

Open Integrations

In the Neo Dashboard, open Integrations and find the Call Harbor card, under Communication.

Save the key

Paste the API key and click Save settings. Neo checks it against Call Harbor before saving, so a wrong or revoked key is rejected straight away.

3. Turn Call Harbor on per agent or dashboard

A dashboard asks for its own read-only groups when the Neo Support Agent builds it; you do nothing more. For an agent, open it, go to the Integrations section, and pick an access profile for the Call Harbor block, or set each area yourself:

Area	Access levels you can pick	Notes
Call History and Statistics	Disabled, Read Only	Call records and counts, queue and agent statistics. Turn on for reports and phone tickets.
Call Recordings and Transcriptions	Disabled, Read Only	Recordings and transcripts.
Live Calls	Disabled, Read Only, Read / Write	Active calls and call control.
Call Queues and Agents	Disabled, Read Only, Read / Write	Queues, agents, signing agents in and out.
Users and Contacts	Disabled, Read Only, Read / Write	Users (extensions), contacts, presence.
Devices and Phones	Disabled, Read Only, Read / Write	Devices, phones and their registration.
Phone Numbers and Call Routing	Disabled, Read Only, Read / Write	Numbers, answer rules, auto attendants, time frames, blocked numbers.
Voicemail, Greetings and Hold Music	Disabled, Read Only, Read / Write	Voicemail, greetings, hold music.
SMS and Chat	Disabled, Read Only, Read / Write	SMS numbers and conversations.
Meetings and Conferences	Disabled, Read Only, Read / Write	Meetings and conference bridges.
Domains, Sites and Emergency Addresses	Disabled, Read Only, Read / Write	Client domains, sites, E911 addresses.
Platform Administration	Disabled, Read Only, Read / Write	Reseller settings, event subscriptions, audit log.

A read-only key refuses every change, whatever the profile says. See Call Harbor API for the profiles and what the agent can read and change.

Getting started

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Customizing Neo

Connecting Call Harbor to Neo

1. Get the API key

2. Add the key in Neo

3. Turn Call Harbor on per agent or dashboard

​1. Get the API key

​2. Add the key in Neo

​3. Turn Call Harbor on per agent or dashboard

1. Get the API key

2. Add the key in Neo

3. Turn Call Harbor on per agent or dashboard