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You connect Axcient once at the MSP level. One API key covers every client and reads x360Recover, x360Cloud, x360Sync and billing.

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1. Create the API key

1

Open API Keys

Sign in to the Axcient x360Portal at partner.axcient.com as an administrator and open Settings > API Keys.
2

Add the key

Choose Add API Key, name it Neo, and choose Generate API Key.
3

Copy the key

Copy the key.
Every administrator in your x360Portal can see and delete API keys. If someone deletes the Neo key, Neo loses access until you save a new key here.

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2. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Axcient card, under Backup & Recovery.
2

Save the key

Paste the API key and click Save settings. Neo checks it against Axcient before saving, so a wrong key is rejected straight away.

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3. Turn Axcient on per agent

Open the agent, go to the Integrations section, and pick an access profile for the Axcient block, or set each area yourself:

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Use it on backup alert tickets

Axcient’s alert emails name the protected system, the client and the appliance, for example Failed Backup on SRV-001 at AcmeLaw on ACME-BDR-001. An agent that triggers on those tickets can confirm a successful run, quote the error of a failed one, and check the last AutoVerify. Map each client on the Organization Mapping tab first: on a ticket, the agent reads only the client mapped to the ticket’s company. Axcient can send a ticket for every successful backup. If yours does, filter the agent’s trigger to failed and missed backups, and let a scheduled agent report the successful ones once a day. See Axcient API for what the agent can read and change.