Documentation Index
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Neo Agent home page

Dashboard
Dashboard

Website

Getting started

Welcome
Starting a Trial
Opinionated Approach
Our Community

Core

Overview
Workflows
Agents
Workflows vs Agents
Backfills
Filter tickets
Actions
Configuration reference
Scheduled agents
Technician-in-the-Loop
Phone Agent

Integrations

Overview
IP Whitelisting
Microsoft Teams
Marketplaces
TimeZest

Product

Event History
Train Neo
Role-Based Access Control (RBAC)
Billing & credits
Referral Program
Inbox
Scheduled Work
Analytics
Announcements

Workflows

Agents

Customizing Neo

Overview
Company Memory
Granting Access to External Users
Multi-Language Support

Channels

Notify Users

Overview

Send notifications from a workflow via Email, Slack, Teams, or SMS — for end users (ticket contact) or internal teams.

Channels

Email
Slack
Teams
SMS

Remove Ticket Fields Notify internal team

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