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You connect Mailprotector once at the MSP level. A key of a role on your reseller account reaches every customer under it.

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1. Copy an API key

Mailprotector gives each manager one API key per role, with that role’s permissions.
1

Open your profile

Sign in to the Mailprotector Console at emailservice.io with a manager that has a role on your reseller account, and choose Edit my profile in the menu at the top right.
2

View the key

Click … on the reseller-level role Neo should use, and choose View API Key.
3

Copy the key

Copy the API key. Neo can do only what that role can do.

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2. Find your Reseller ID

The Reseller ID is the number of your own reseller account in Mailprotector. Open your reseller account’s page in the Console; the number in the address bar after resellers/ is the ID.

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3. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Mailprotector card, under Email Security.
2

Save the key and the Reseller ID

Paste the API Key and the Reseller ID and click Save. Neo reads your reseller account with the key before saving, so a wrong key or ID is reported straight away.

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4. Turn Mailprotector on per agent

Open the agent, go to the Tools & Settings tab, and configure the Mailprotector block under Tools & Integrations. Pick a profile, or set each area: See Mailprotector API for what the agent can do.

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Set up an agent

Ask your Neo Support Agent for the agent you need, for example: “Set up a triggered agent for tickets that ask to allow or block an email sender. It finds the user or customer in Mailprotector, adds the allow or block rule at that level after a technician approves an allow, releases the held mail when the ticket asks, and notes what it did on the ticket.”