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An agent with this tool answers a router or “internet down” ticket from VigorACS: which devices the client has, whether VigorACS sees the router as offline, and the router’s own firmware, WAN and LAN values. With the access you choose, it reboots a device or changes one setting.
Automatically enabled when you configure DrayTek VigorACS permissions in your agent workflow. No manual toggle needed.

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What It Does

  • Find the client’s networks from the Organization Mapping, then their devices
  • Find a device by its serial number (its MAC address) or IP address
  • Read which of a client’s devices are offline
  • Read a router’s TR-069 values live, such as its model, firmware, uptime, WAN address and connected hosts (needs a System Administrator user)
  • Reboot a device, change TR-069 values, and enable, disable or move a device
  • Manage networks, provisioning profiles, user groups and users
The agent calls VigorACS through the Vendor API tool, with draytek_vigoracs as the vendor id. Sandbox scripts can call VigorACS too, under the same permissions.

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Permission Groups

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Access Profiles

Every group Read Only.
Devices, Device Settings and Reboot & Factory Reset are Read/Write with technician approval; the rest Read Only.
Every group Read/Write. Provisioning Profiles and Users & Access ask a technician.
Every group Read/Write with no approval, except the changes that always ask a technician.

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On a ticket

On a ticket, every call names one of the networks mapped to the ticket’s company, and a call about one device is sent only when the device is on that network. The lists of every network, device, user and group, a device by IP address or device id, provisioning profiles and the wholesale wizard are not sent. With no ticket company (a chat, or a scheduled agent with no ticket), the agent reaches everything the VigorACS user can.