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The common use is a scheduled agent that finds the ticket work your technicians did without a time entry: it reads each technician’s window and browser tab titles for a day, finds the ticket numbers in them, adds up the minutes on each, compares them with the PSA’s time entries, and tells the technician in Teams what is missing.
Automatically enabled when you configure ManicTime permissions in your agent workflow, or on a dashboard.

What It Does

  • Read each person’s timelines per device: computer usage, applications with their window titles, documents and websites, and tags
  • Read activities for a time range, with their start times and durations, and the changes to a timeline
  • Read the devices that send data and the tags each person may use
  • Tag a stretch of time, change a tag and remove one
  • Replace the list of tags each user and team may use
  • Read the list of screenshots ManicTime took

Permission Groups

Access Profiles

Safety Controls