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TeamGPS, by IT By Design, collects CSAT and CES ratings on your closed tickets, runs client and employee NPS and custom surveys, and tracks scorecards, recognition, goals, meetings and reviews. Connect your TeamGPS account once with an API key, and Neo agents can report on your feedback, flag the bad ratings to your team, and answer questions about your team’s results.

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What Neo can do with TeamGPS

  • Post a weekly feedback report: CSAT, CES and NPS scores, ratings per technician and per client, and the negative feedback
  • Flag each negative CSAT, high-effort CES and NPS detractor to your team as it arrives, with the client, ticket, technicians and comment
  • Answer “what was our CSAT last month?” or “how did Sam score this quarter?” in chat
  • Read each technician’s scorecard KPIs for a 1:1 or a review
  • Say who was recognised, which reward redemptions wait, and which goals are off track
The TeamGPS API reads only. TeamGPS sends its own CSAT and CES surveys in your PSA’s closed-ticket email, so a ticket a Neo agent closes in your PSA gets its survey the same way. NPS and custom survey campaigns start in TeamGPS.

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Set up a feedback report or alert

  1. Connect TeamGPS.
  2. Create a scheduled agent (for example every Monday morning for the report, or every hour for alerts) and give it the Read Only profile in its TeamGPS block.
  3. Tell it what to send and where, for example:
See TeamGPS API for the permission groups.

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Next steps

Connect TeamGPS

Generate a TeamGPS API key and save it in Neo.