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You connect TeamGPS once at the MSP level, with one API key for your TeamGPS account.

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1. Generate the API key

A TeamGPS admin opens Admin Settings → Integrations → Public API’s, activates the Public API, and generates a key. Copy the key. Keep it out of email and chat: anyone who has it can read your feedback and team data. TeamGPS keeps one key at a time. If another tool already uses your key, use the same key in Neo, because a new key replaces it. Neo calls TeamGPS at https://api.team-gps.net/open-api/v1 with the key in the X-API-KEY header.

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2. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the TeamGPS card, under Customer Success.
2

Save the key

Paste the API key and click Save settings. Neo checks it against TeamGPS before saving, so a wrong key, or a Public API that is not active, is rejected straight away.

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3. Turn TeamGPS on per agent

Open the agent, go to the Integrations section, and pick an access profile for the TeamGPS block, or set each area yourself. Every area is read only: Neo never changes anything in TeamGPS. The Read Only and Helpdesk profiles leave Employee Surveys, Meetings & Tasks and Performance Reviews off, because they hold answers people gave in confidence. IT Admin and Full Automation read every area. See TeamGPS API for what the agent can read.