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You connect Sophos once at the MSP level, with the client ID and client secret of a Sophos Central API credential.

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1. Create an API credential in Sophos Central

1

Open your partner account

Sign in to Sophos Central Partner as an administrator. Use your partner account, not a customer’s tenant.
2

Add a credential

Click Settings & Policies, then API Credentials. Give the credential a name, such as Neo, and a description, then click Add.
3

Copy the client ID and secret

Copy the client ID. Click to show the client secret and copy it too. Sophos shows the secret only now, so keep it until you save it in Neo.
An organization or a single tenant can also connect: create the credential under Settings & Policies (organization) or Global Settings (tenant) at central.sophos.com/manage. Neo then reaches only that organization’s tenants, or that one tenant.
Do not delete the credential in Sophos Central after you connect. Neo loses access until you save a new client ID and secret here.

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2. Add the credential in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations → Sophos, under Security.
2

Save the credential

Paste the client ID and the client secret, and click Save settings. Neo checks them against Sophos Central before saving, so a wrong value is rejected straight away.