Overview

SonicWall Network Security Manager (NSM) manages your clients’ SonicWall firewalls from the cloud. Connect SonicWall to Neo once, at the MSP level, with a MySonicWall API key. The key reaches every MySonicWall tenant its user can see, so one connection covers all your clients.

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What Neo can do with SonicWall

• Report each client’s firewalls with their status, firmware, and licences that expire soon, across every tenant
• Schedule a firmware upgrade or a restart for a maintenance window, and report the result
• Read VPN tunnel and WAN link status for an alert
• Return a firewall’s access rules and NAT policies, and change them with a commit in NSM
• Read security and traffic data for a review

Free-form CLI commands, the administrator’s password, removing a two-factor key, a bulk reset of firewall users’ credentials, turning the management console off, access point factory resets and access-rule default restores, and removing a tenant or firewall always ask a technician; every other change follows the approval setting you choose for the agent. See SonicWall API for the permission groups and access profiles. Neo reaches firewalls through NSM. A firewall that NSM does not manage is out of reach.

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Your SonicWall tenants are mapped to clients

Neo matches each MySonicWall tenant that has NSM to a client in your PSA and keeps the mapping on the SonicWall card’s Organization Mapping tab, refreshed on each PSA metadata sync. With the mapping, an agent works in the right client’s tenant. Matching starts with the name: exact, then after stripping a legal-form suffix (Ltd, Inc, LLC). Last comes an AI match for the long tail. A name match, or one you confirm, is handed straight to your agents. An AI match is not handed to your agents automatically. It shows on the Organization Mapping tab, where you can confirm or correct it. Anything Neo could not match stays unmapped and visible on the same tab, where you can set the right client by hand. A mapping you set by hand survives every later sync. If you keep all your clients in one NSM tenant, as device groups, there is nothing per client to map. Agents then work in that one tenant and find the client’s firewalls by device group.

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Next steps