Connecting SASBOSS to Neo

1. Ask Access4 to whitelist Neo

The SASBOSS API answers only IP addresses Access4 has whitelisted. Email Access4 TAC at tac@access4.com.au and ask them to whitelist these three addresses for API access to your partner account:

235.25.90
5.41.248
196.4.206

Ask for all three: different Neo services use different addresses (see IP Whitelisting). Until Access4 confirms, Neo cannot reach SASBOSS, and saving the connection fails with a message that says so.

2. Make a SASBOSS login for Neo

Make a login in SASBOSS for Neo, so you can change or remove Neo’s access without touching a person’s login. Its role decides what Neo can do, whatever Neo’s own settings say:

reseller-admin covers onboarding, offboarding and number changes.

reseller-superadmin is needed only if Neo should release quarantined numbers.

A call recording link is given only to an enterprise-admin or group-admin login, so Neo can list recordings but not play them with a reseller login.

3. Add the login in Neo

Open Integrations

In the Neo Dashboard, open Integrations and find the SASBOSS card, under Phone & VoIP.

Save the login

Choose your region (Australia and New Zealand, or United Kingdom), enter the login’s user name and password, then click Save settings. Neo signs in to SASBOSS before saving, so a wrong password or a missing whitelist is rejected straight away with what to fix.

4. Turn SASBOSS on per agent

Open the agent, go to the Integrations section, and pick an access profile for the SASBOSS block, or set each area yourself:

Area	Access levels you can pick	Notes
Customers & Sites	Disabled, Read Only, Read / Write	Enterprises, their groups (sites) and group settings. Read Only is enough for onboarding.
Phone Numbers	Disabled, Read Only, Read / Write	Your numbers, allocating them to a site and taking them back, porting. Turn on for onboarding and offboarding.
Users & Services	Disabled, Read Only, Read / Write	Users’ extensions, Teams calling, hunt groups and SIP trunks. Turn on for onboarding and offboarding.
Call Routing	Disabled, Read Only, Read / Write	Forwarding, schedules, call rejection, BroadWorks Anywhere.
Devices	Disabled, Read Only, Read / Write	Desk phones on a user’s service, your device inventory.
SMS & Fax	Disabled, Read Only, Read / Write	SMS gateway and eFax. A sent message reaches people outside your team.
Call Records	Disabled, Read Only	Call records, call centre statistics, call recordings.
Billing	Disabled, Read Only, Read / Write	Balances, invoices, payments and charges.
Reseller Account	Disabled, Read Only, Read / Write	New SASBOSS logins and domains. It has no reads, so Read Only allows nothing.

See SASBOSS API for the profiles and the safety controls.

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

Connecting SASBOSS to Neo

1. Ask Access4 to whitelist Neo

4. Turn SASBOSS on per agent

​1. Ask Access4 to whitelist Neo

​2. Make a SASBOSS login for Neo

​3. Add the login in Neo

​4. Turn SASBOSS on per agent

1. Ask Access4 to whitelist Neo

2. Make a SASBOSS login for Neo

3. Add the login in Neo

4. Turn SASBOSS on per agent