Before starting, create your API token — see Creating an API Token.
Step 1 — Open Integrations
In the Neo dashboard, go to Integrations and click Add integration.
Step 2 — Choose Syncro
Find Syncro under PSA and open it.
Step 3 — Enter your credentials
Click Save Integration. Neo verifies the token against Syncro and saves it only if it works — if something is wrong, the error names what to fix in Syncro.
There is no username field. Syncro tokens identify their own user, so Neo reads that from Syncro and shows it as the connected account.
Step 4 — Confirm the first sync
Saving the integration starts the first sync. On the Syncro integration page you can see the sync status and trigger a sync manually with Trigger sync.
The first sync pulls in your tickets, customers, contacts, ticket statuses and ticket types. Once it completes, your Syncro companies appear under Companies and your Syncro users under Technicians.
Troubleshooting
Changing the token later
Open the Syncro integration and click Edit. The API key is masked — leave it as-is to keep the stored token, or paste a new one to replace it. Do this before the token’s expiry date if you set one. 
