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Start here. Syncro limits an API token to the permissions of the user who creates it, so the Neo user must hold everything you want the token to have — and that comes from its security group.
1

Open Security Groups

In Syncro, go to Admin → Syncro Administration → Security Groups, then create a new group.
Security Groups under Syncro Administration in the Admin menu
2

Name the group and set Access Type to All Customers

Name it Neo Agent SG. Under Access Type, leave All Customers selected.
The New Security Group form with All Customers selected
Do not choose “Select Customers”. It scopes the group to specific customers, so Neo would sync and automate only that subset — with nothing to indicate the rest is missing. Same class of problem as the “mine only” ticket restriction.
3

Tick the permissions below

Every permission is off by default. Work down the list and tick each one in the tables that follow; anything not listed stays off.
4

Create the group, then assign it to the Neo user

Click Create Group. Then create your dedicated Neo user (or edit it) and set its security group to Neo Agent SG.
API Tokens → Manage is required. Without it the Neo user cannot create its own API token, and you would have to create the token as an admin — which binds it to the admin account and defeats the point of a dedicated user.

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Permissions

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Tickets

The core of the integration.

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Time tracking

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Customers and contacts

Contacts has only Export and Import options — leave both off. Neo reads contacts through the customer permissions above, so there is no separate contact-view permission to find.

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Assets and RMM

Assets → Create, Delete, Archive, Allow Remote Access and Edit Policy ($) stay off — Neo works on assets Syncro already knows about.

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Scripts

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Billing and inventory

Needed only if you want Neo to reason about billing. Safe to leave off otherwise.
Invoices are read-only here — no Create, Edit, Delete or Refund. Neo can reference invoices without being able to change what a customer is billed.

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Other

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Next Steps

Creating an API Token

Sign in as the Neo user and generate the API token.