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LOLRMM is open data: there is no account and no API key. You switch the integration on once at the MSP level, so your agents can read it.

1. Switch it on in Neo

1

Open Integrations

Open Integrations → LOLRMM in the Neo Dashboard. The card is under Threat Detection & Intelligence.
2

Save

Choose Enabled under Access and click Save. Neo calls LOLRMM once before it saves, to check that it answers.

2. Give the agent your software inventory

LOLRMM knows tools, not your clients’ devices. The agent reads the software installed on each device from your RMM. Open the agent from Agents and go to its Tools & Settings tab. Under Threat Detection & Intelligence, set the LOLRMM block’s Remote Access Tool Catalog to Read Only. Under RMM, give your RMM’s software and device groups Read Only access too: Software and Devices for NinjaOne, Audit and Devices for Datto RMM. A check of many devices runs in the agent’s sandbox, so it can read every device’s software and the whole catalog in one run.

3. Set up the report

Set up a scheduled agent that runs once a week, or ask Neo Support to set it up for you. In its instructions, say:
  • which clients to cover
  • which remote access tools you approve, such as your RMM and your remote support tool
  • where the report goes: an email, a ticket per client, or a document
The agent lists each device with the tool it found, the program and version as your RMM shows it, and whether it matched by name or by install folder. Your approved tools are counted at the end of the report, so you can see they were checked. Neo keeps its own copy of LOLRMM’s catalog, refreshed every six hours, and answers every call from it. No data from your tickets or devices reaches LOLRMM. See LOLRMM API for what the agent reads.