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ITCloud.ca (IT Cloud Solutions) is a Canadian cloud distributor, where MSPs buy Microsoft 365, Azure and other services for their customers. Connect your ITCloud.ca partner account, and Neo agents can handle a licence request on a ticket, answer what each customer holds, and pull the numbers for a quarterly business review.

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What Neo can do with ITCloud.ca

  • Add seats to a customer’s Microsoft 365 subscription when someone joins and no licence is free, then assign it in Microsoft 365
  • Order a product the customer does not hold yet, and follow the order until it is active
  • Remove seats when someone leaves, within the window Microsoft allows
  • Say which services each customer holds, how many seats, the billing cycle, and when a commitment ends
  • Read the services report, invoice items and Azure consumption for a date range, for QBRs and billing checks
  • Create and update customers, change the quantity of a service that is not Microsoft, and cancel a service
Microsoft seat counts change only through the Change License Seats tool, which holds a lock on the service so two changes never count from the same number, and reads the new count back. ITCloud.ca changes seats right away; it has no change scheduled for the renewal.

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Your customers are mapped automatically

After you save the keys and with each PSA sync, Neo matches each ITCloud.ca customer to a company in your PSA: first by the Microsoft tenant ID on the customer’s Microsoft services, then by name. Check the matches on the ITCloud.ca card’s Organization Mapping tab. A match by tenant ID, an exact name match, or one you confirm routes seat changes and orders; a suggested match does not until you confirm it. See ITCloud.ca API for the permission groups.

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Next steps

Connect ITCloud.ca

Create an API integration and save its keys in Neo.