D&H Hardware

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What Neo can do with D&H Hardware

• Read your price and the stock in each D&H branch for up to 25 parts at once (up to 50 for price alone or stock alone)
• Find the D&H part for a manufacturer part number, with its description, estimated retail price, rebate and volume price
• Quote PCs from a ticket: read the existing unit’s spec, find good, better and best models that are in stock at D&H, and put them on a Quoter quote (with ScalePad connected) or in an internal note
• Answer “price and stock for this part?” or “where is PO 48213?” in chat, with tracking and serial numbers
• Place an order once the quote is approved. Every access profile but Full Automation asks a technician first; the agent’s Orders permission decides

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Set up a hardware quoting agent

1. Connect D&H Hardware.
2. Create a triggered agent for your hardware request tickets. Give it the Helpdesk profile in its D&H Hardware block, the Web Search tool, and, to quote in Quoter, ScalePad with the Quoter module.
3. Tell it what to do, for example:

When a ticket asks to replace a workstation, read the current unit's specs from the RMM,
find good, better and best models from Dell and Lenovo that meet them, keep the ones in stock
at D&H, create a Quoter quote named after the ticket number with one line per option at the
D&H price as cost, and add an internal note with each option, its price and stock.

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Next steps