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You connect Blackpoint once at the MSP level. One API key covers every customer tenant of your partner account.

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1. Create the API key

1

Open the API settings

Sign in to the Blackpoint CompassOne portal with your partner account, and open the settings page where API keys are created. If you do not see it, ask your Blackpoint account manager to turn on API access for your account.
2

Create the key

Create a key for Neo on the partner account that holds your customers, not on one customer’s tenant.
3

Copy the key

Copy the key. Store it only in Neo.
Revoking the key in CompassOne cuts Neo off at once. Save the new key here when you rotate it.
Blackpoint allows 2,000 API requests per 15 minutes per key, shared with every other tool that uses it. Neo uses at most 40 a minute. Some data needs the matching Blackpoint product: vulnerabilities and exposures need vulnerability management, and the Cloud Response calls need a Cloud Response package for that customer. Without it, Blackpoint refuses the call and Neo says so.

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2. Add the key in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Blackpoint Cyber card, under Endpoint Security.
2

Save the key

Paste the API key and click Save settings. Paste the key alone; Neo adds the Bearer prefix. Neo checks it against Blackpoint before saving, so a wrong key is rejected straight away.
Neo then maps your Blackpoint tenants to your PSA companies. Check the Organization Mapping tab on the card, and confirm or correct each suggested match.

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3. Turn Blackpoint on per agent

Open the agent, go to its Tools & Settings tab, click Endpoint Security, and expand the Blackpoint Cyber block. Pick one of its Presets, or set each area yourself: See Blackpoint API for what the agent can read and change.