Connecting Acronis to Neo

1. Create the API client

An Acronis API client has the access of the administrator who creates it, in that tenant and every tenant under it. Create it as a partner administrator. A customer in self-service mode stays out of reach until its administrator allows support access.

Open API clients

Create the client

Click Create API client, name it Neo, and click Next.

Copy the values

Copy the Client ID, the Secret and the Data center URL (for example https://eu2-cloud.acronis.com). Acronis shows the secret only once.

When the administrator who made the client loses access, or someone resets or deletes the client, Neo loses access until you save a new client here.

3. Turn Acronis on per agent

Open the agent, go to the Integrations section, and pick an access profile for the Acronis block, or set each area yourself. An EDR agent needs EDR Incidents, and EDR Response Actions to respond; a backup agent needs Alerts and Events, Tasks and Activities, Protection Plans, Workloads and Agents, and Backups, Archives and Vaults.

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Most reads, incident triage and alert changes	Response actions, plan runs and changes, and user changes
IT Admin	Every read, and most changes outside Safety Controls	Response actions, customer, role, billing, sales and storage changes, and the changes in Safety Controls
Full Automation	Every read and write outside Safety Controls	The changes in Safety Controls

See Acronis API for each group and what the agent can read and change.

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

Connecting Acronis to Neo

1. Create the API client

2. Add the client in Neo

3. Turn Acronis on per agent

​1. Create the API client

​2. Add the client in Neo

​3. Turn Acronis on per agent

1. Create the API client

2. Add the client in Neo

3. Turn Acronis on per agent