Trend Micro LMP API

The common uses are onboarding, where the agent creates a new client in LMP and subscribes it to a service plan, a ticket that asks to change a client’s seats or suspend a service, and a licence review, where it lists each client’s subscriptions against the usage reports.

Automatically enabled when you configure Trend Micro LMP permissions in your agent workflow.

What It Does

List customers, service plans and the products you may sell
Read a customer’s subscriptions: plan, seats, activation codes, auto-renewal, start and expiry dates
Create a customer, and subscribe it to a service plan or to TrendAI Vision One
Change a subscription’s seats, bring its expiry date forward, or move it to another plan
Suspend, resume or cancel a subscription
Read customer summary, transaction, billing and usage reports
For a distributor or ISP account: onboard downstream partners, assign them products, and register Remote Manager

Permission Groups

Group	Covers
Customers	Your customer companies, creating them and updating their company profile
Customer Portal Users	The users who sign in to a customer’s Customer Licensing Portal, and updating their contact details
Subscriptions and Seats	Each customer’s subscriptions, creating them, changing seats, dates and plan, and resuming a suspended one
Suspend and Cancel	Suspending and cancelling subscriptions (write only)
Service Plans and Products	Your service plans and products, and creating a service plan
Reports and Usage	Customer, billing and usage reports (read only)
Downstream Partners	Downstream partner onboarding, product assignment and Remote Manager, for a distributor or ISP account

Access Profiles

Profile	What runs
Read Only	Every read
Helpdesk	Every read but downstream partners; customer, portal user and subscription changes after a technician approves them; no suspending or cancelling, and Downstream Partners stays off
IT Admin	Every read, and customer, subscription, seat and plan changes on its own; portal user changes, suspending or cancelling, and downstream partner changes after approval
Full Automation	Every read and change without approval, except cancelling

Safety Controls

Control	Behavior
The ticket’s customer only	On a run for a ticket that names a company, Neo sends a call only about the LMP customer the ticket’s company is mapped to, a new customer, or your service plan and product lists. Calls about every customer (the customer and subscription lists, the reports, downstream partners) go out only on a run with no ticket company, such as a chat with Neo or a scheduled agent. A customer the agent creates for a company that maps to no LMP customer yet is used on that ticket only after a technician confirms the match on the approval card, which saves the mapping
Cancelling always asks	Cancelling a subscription ends the service at once, so it always needs a technician’s approval
Passwords and keys hidden	A new account’s password and its password reset link are hidden in every answer, and Neo does not send the two calls that return an LMPI key

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

Trend Micro LMP API

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls