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The common uses are an endpoint inventory or a device breakdown per client, and a ticket about a device or a user: the agent reads the client’s Todyl devices, checks the agent and protection state, and finds the device a user signed in on.
Automatically enabled when you configure Todyl permissions in your agent workflow.

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What It Does

  • Read a client’s devices: agent version, last check-in, tamper protection, paused protection, pending reboot and billing status
  • Read one device’s LAN and public IP addresses
  • Read the account signed in on each device’s latest session, and whether it used MFA
  • Read deployment groups with their products and device counts
  • Read invoices, each client’s slice of an invoice, and the devices that checked in during its period
Neo reads Todyl and changes nothing there. To act on a device, the agent uses the RMM tools you give it, under their own approval rules, and tells the technician what to change in the Todyl portal.

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Permission Groups

Every group is read only. On a ticket, the agent reads only the tenant mapped to the ticket’s company.

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Setup

See Connecting Todyl to Neo.