HPE GreenLake API

The common use is warranty and lifecycle planning: the agent, or a dashboard, reads the HPE warranty and support coverage of each customer’s servers, storage and network devices by serial number, lists the devices whose coverage ends in a quarter, and reports any device HPE gives no coverage for as not verified.

Automatically enabled when you configure HPE GreenLake permissions in your agent workflow.

What It Does

Work in the ticket company’s own tenant workspace, from the company mapping
Read each device’s warranty: its current support level, contract level, start and end date, and every coverage HPE has on record
List devices by serial number, category, model or support end date
Add a device by serial number and product number (servers, storage) or serial number and MAC address (network devices), so HPE returns its coverage
Read subscriptions and their end dates, claim a subscription key
Read HPE’s wellness events and open an HPE support case for one
Read and change locations and tags, users, user groups and role assignments, MSP tenant workspaces, webhooks; read audit logs and build reports

Permission Groups

Group	Access levels	Covers
Devices & Warranty	Disabled, Read Only, Read / Write	HPE devices with their warranty and support levels; add devices, assign them to a service or subscription, archive them
Subscriptions	Disabled, Read Only, Read / Write	Subscriptions, keys, tiers and end dates, auto-subscription settings
Locations & Tags	Disabled, Read Only, Read / Write	Locations and tags
Support Cases & Wellness	Disabled, Read Only, Read / Write	HPE support cases and wellness events
Workspaces & MSP Tenants	Disabled, Read Only, Read / Write	The workspace, MSP tenant workspaces, workspace groups
Users & Access	Disabled, Read Only, Read / Write	Users and user groups, role assignments and scope groups, API client credentials
Audit Logs & Reports	Disabled, Read Only, Read / Write	Audit logs and reports; building a report emails it
Services & Webhooks	Disabled, Read Only, Read / Write	The service catalog, provisioned services, webhooks and their subscriptions

Access Profiles

Profile	What runs on its own	What asks a technician
Read Only	Every read	No write is allowed
Helpdesk	Every read	Every change in Devices & Warranty, Locations & Tags and Support Cases & Wellness (adding a device, opening a support case); no other write is allowed
IT Admin	Every read, and every change outside the three groups on the right and the Safety Controls	Every change in Users & Access, Workspaces & MSP Tenants and Services & Webhooks, and the Safety Controls
Full Automation	Every read and write outside the Safety Controls	The Safety Controls

Safety Controls

Control	Behavior
The ticket’s customer only	On a run for a ticket, Neo sends a call only for the tenant workspace the ticket’s company is mapped to, and no MSP-level call
Always asks a technician	Creating or changing a role assignment, creating a user group or changing its members, replacing or widening a scope group, adding a workspace to a workspace group; deleting an API client credential; unclaiming subscriptions in bulk; deleting a provisioned service or retrying its removal; building or sharing a report, which emails it; creating or changing a webhook or its event subscriptions
Refused	Deleting an MSP tenant workspace; creating an API client credential or resetting its secret; the locations CSV upload
Secrets	Secrets, passwords and tokens are hidden in every answer

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

What It Does

Permission Groups

Access Profiles

Safety Controls

​What It Does

​Permission Groups

​Access Profiles

​Safety Controls

What It Does

Permission Groups

Access Profiles

Safety Controls