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Iteration mode runs your agent in slow motion with Neo Support. It pauses after each tool output so you can fix instructions and rerun without leaving the chat.

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Why use it

  • Catch bad tool results before the agent acts on them.
  • Fix instructions and rerun in the same chat.
  • Restart from the last good checkpoint when only one step was wrong.
  • Steps are judged against the outcome you describe up front.
  • The schedule is frozen; technician approval still applies.

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How to start

  1. Open Run now on an agent and switch to Watch it work (enter a ticket for triggered agents).
  2. Choose Narrate and keep going or Stop at every step.
  3. Click Start watching, then tell Neo Support what a good run looks like.
Agents with triggers or schedules only. Not workflows, chat agents, or Neo Support — on those the Watch it work option isn’t shown.

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During a session

Neo narrates each checkpoint. Good steps continue (or wait for you). Bad steps get a proposed instruction fix, your OK, and a rerun. The chat banner opens the live run log. Instruction edits go live immediately; the wrap-up lets you revert. The agent does not know it is being watched.