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The Send Email to Internal Team tool allows Neo Agent to send email notifications to your internal team.

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What It Does

When enabled, the agent can:
  • Send emails to internal team members
  • Notify technicians about issues
  • Distribute ticket summaries
  • Alert managers about escalations

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Email Subject

By default the subject is: Notification from a workflow: [<id>] <name> | Ticket <number> | Title: <title> | Company: <company> To use a different subject, tell the agent in its custom instructions (for example: “Set the email subject to Ticket {ticket_number} | Title: {ticket_title} | Company: {company}, with no workflow prefix”). The agent can write the subject literally or use these variables, which fill in per ticket: {workflow_id}, {workflow_name}, {ticket_number}, {ticket_title}, {company}.
Follow the Teams channel notifications guide to also notify via Teams channels.