Connecting Trend Micro LMP to Neo

1. Get the LMPI key

Ask TrendAI for the key

TrendAI issues the Licensing Management Platform Interface (LMPI) key to its partners: an access token (a GUID) and a secret key. Ask your TrendAI partner contact or support for the LMPI key for your partner account.

When TrendAI revokes or replaces the key, Neo loses access until you save the new key here.

2. Add the key in Neo

Open Integrations

In the Neo Dashboard, open Integrations and find the Trend Micro LMP card, under Endpoint Security.

Save the key

Paste the access token and the secret key and click Save settings. Neo checks them against LMP before saving, so a wrong token, or a secret key that does not belong to it, is rejected straight away.

Check the mapping

Open the card’s Organization Mapping tab and confirm each customer, or set it by hand. On a ticket, Neo works only with the LMP customer mapped to the ticket’s company.

3. Turn Trend Micro LMP on per agent

Open the agent, go to its Tools & Settings tab, click Endpoint Security, and expand the Trend Micro LMP block. Pick a preset, or set each area yourself:

Preset	What runs
Read Only	Reads customers, subscriptions, seats, service plans, reports and usage
Helpdesk	Reads everything but downstream partners; a technician approves each customer, portal user and subscription change. No suspending or cancelling, no new service plans, and Downstream Partners stays off
IT Admin	Creates customers and subscriptions and changes seats on its own; a technician approves portal user changes, suspending or cancelling, and downstream partner changes
Full Automation	Everything without approval, except cancelling a subscription, which always asks

Area	Access levels you can pick	Notes
Customers	Disabled, Read Only, Read / Write	Read / Write creates customers and updates their company profile.
Customer Portal Users	Disabled, Read Only, Read / Write	Read / Write updates a portal user’s name, email, phone, time zone or language. The email decides where a password reset goes.
Subscriptions and Seats	Disabled, Read Only, Read / Write	Read / Write subscribes a customer, changes seats, the expiry date or the plan, and resumes a suspended subscription.
Suspend and Cancel	Disabled, Read / Write	Suspending and cancelling subscriptions. Cancelling always asks a technician.
Service Plans and Products	Disabled, Read Only, Read / Write	Read / Write creates a service plan.
Reports and Usage	Disabled, Read Only	Customer, billing and usage reports.
Downstream Partners	Disabled, Read Only, Read / Write	For a distributor or ISP account.

See Trend Micro LMP API for what the agent can do.

Getting started

Core

Triggered & Scheduled Agents

Chat Agents

Integrations

Product

Workflows

Customizing Neo

Connecting Trend Micro LMP to Neo

1. Get the LMPI key

2. Add the key in Neo

3. Turn Trend Micro LMP on per agent

​1. Get the LMPI key

​2. Add the key in Neo

​3. Turn Trend Micro LMP on per agent

1. Get the LMPI key

2. Add the key in Neo

3. Turn Trend Micro LMP on per agent