SmileBack

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What Neo can do with SmileBack

• Put last week’s CSAT and NPS on your Strety Scorecard, every Monday
• Answer “what was our CSAT last month?” with the share of positive reviews, the Net CSAT and the counts
• Count reviews per technician or per customer, for any period
• List negative reviews with the customer’s comment, the ticket and the technicians, for a follow-up
• Count your NPS per campaign, and score your project surveys

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Your CSAT on the Strety Scorecard

1. Connect SmileBack and connect Strety.
2. In Strety, make a Metric for each score you want on the Scorecard, such as “CSAT %” and “NPS”.
3. Ask Neo Support to set up the agent, for example:

Set up a scheduled agent that runs every Monday at 7am. It reads last week's SmileBack reviews and NPS responses, counts the CSAT % and the NPS, and checks them in on the Strety Metrics "CSAT %" and "NPS".

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Next steps