Ingram Micro Hardware

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What Neo can do with Ingram Micro Hardware

• Find a product by description, vendor part number or Ingram SKU, with your price and the stock in each warehouse
• Quote the PC or parts a ticket asks for: find the model, check price and stock, create the Ingram quote, and put it on the ticket as an internal note
• Answer “price and stock for this part?” or “where is PO 48213?” in chat, with tracking and serial numbers
• Place an order once the quote is approved, with a technician’s approval first
• Read invoices, renewals, deals and returns

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Set up a hardware quoting agent

1. Connect Ingram Micro Hardware.
2. Create a triggered agent for your procurement or quote tickets, and give it the Helpdesk profile in its Ingram Micro Hardware block.
3. Tell it what to do, for example:

When a ticket asks for new hardware, find the model in Ingram Micro, check price and stock,
create an Ingram quote named after the ticket number, and add an internal note with the quote
number, each line with its price and stock, and the total.

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Next steps