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You connect Exclaimer once at the MSP level. One API token from Exclaimer covers every client subscription in your partner account.

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1. Get the API token

1

Ask Exclaimer for the token

Exclaimer issues the Exclaimer Cloud API token to its partners. Ask your Exclaimer partner contact or account manager for an API token for your partner account.
2

Note its environment

Exclaimer runs a Live environment for your real subscriptions and a Sandbox for testing. Note which one your token is for.
When Exclaimer revokes or replaces the token, Neo loses access until you save the new token here.

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2. Add the token in Neo

1

Open Integrations

In the Neo Dashboard, open Integrations and find the Exclaimer card, under Identity & Workspace.
2

Save the token

Pick the environment (Live, or Sandbox for a test token), paste the API token and click Save settings. Neo checks it against Exclaimer before saving, so a wrong token, or a token for the other environment, is rejected straight away.
3

Check the mapping

Open the card’s Organization Mapping tab and confirm each client’s subscription, or set it by hand. On a ticket, Neo works only with the subscription mapped to the ticket’s company.

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3. Turn Exclaimer on per agent

Open the agent, go to its Tools & Settings tab, click Identity & Workspace, and expand the Exclaimer block. Pick a preset, or set each area yourself: See Exclaimer API for what the agent can do.