Automatically enabled when you configure DefensX permissions in your agent workflow.
What It Does
- Read a user’s request for a blocked site from its ticket, and find what was blocked in the client’s URL and DNS logs
- Add sites to a client’s allow and block lists (custom URL groups) and remove them, create and delete lists
- Read a client’s policy groups, link a list to a policy, and create, change or delete policies
- Read URL, DNS, credential, file transfer, consent and isolation logs, top blocked sites and categories, and the cyber resilience score
- Read a client’s users, groups, installed agents, deployments and browser extensions
- Read your DefensX customers and usage, and create a customer
Permission Groups
Neo always asks a technician before a policy change that turns a filter off, or that changes which lists a policy uses, whatever the group’s approval setting. On a ticket, the agent works only on the DefensX customer mapped to the ticket’s company.