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Simplesat collects CSAT, NPS and other feedback from your customers after each ticket. Connect your Simplesat account once with an API key, and Neo can show your feedback on dashboards, answer questions about it, and send surveys from your own agents.

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What Neo can do with Simplesat

  • Show your CSAT score, its weekly trend, ratings per technician and per company, and the latest comments on a dashboard, over the dashboard’s period
  • Email the contact a survey when their ticket closes, linked to the ticket and the technician
  • Answer “what was our CSAT last month?” or “who had negative feedback this week?” in a chat
  • List negative feedback with the comment, the ticket and the technicians, for a follow-up
  • Keep Simplesat’s customers and team members in step with your PSA

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A feedback dashboard

Ask the Neo Support Agent on the Dashboards page for the dashboard you want, for example:
The dashboard reads your Simplesat responses and changes nothing in Simplesat. It needs the read responses scope on your API key.

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Send a survey when a ticket closes

  1. In Simplesat, make an event-based email survey. Simplesat sends only that type through its API.
  2. Connect Simplesat with a key that has the read surveys and write surveys scopes.
  3. Create an agent triggered when a ticket closes, with the IT Admin profile in its Simplesat block (or Helpdesk, to approve each send), and read access to your PSA’s tickets and contacts.
  4. In its instructions, say which closes get a survey (a ticket type, a queue) and which survey to send, if you have more than one.
The agent reads the ticket’s contact, and sends the survey with the ticket number and the technician who resolved it, so the response links back to both.
If Simplesat’s own PSA integration already puts a survey in your ticket-closed emails, an agent that also sends one surveys the customer twice. Use one or the other for each kind of ticket.
See Simplesat API for the permission groups and profiles.

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Next steps

Connect Simplesat

Make a Simplesat API key and save it in Neo.