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GoTo Connect is a cloud phone system. Connect GoTo Connect, and Neo agents can see which technicians are on a call, open a ticket for each customer call with what was said, and make the phone changes your tickets ask for.

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What Neo can do with GoTo Connect

  • See which technicians are on a call right now, and since when, so dispatch skips a technician who is on the phone
  • Read each finished call: the caller, the technician who took it, the times, the outcome and GoTo’s AI summary
  • Read the transcript of a recorded call, and put a short summary of it on the ticket
  • Open a ticket for each customer call and log the call on it as a time entry
  • Read and change extensions and their forwarding, call queues and who is logged in to them, desk phones and phone numbers
  • Read voicemails and their transcripts, faxes and texts, and send a text from a business number
Neo connects one GoTo Connect account, most often your own phone system. Neo does not listen to calls while they happen: GoTo gives apps the call record and its transcript after the call ends. Neo does not download recordings, voicemail audio or fax documents, and does not send faxes. See GoTo Connect API for the permission groups.

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Next steps

Connect GoTo Connect

Create an OAuth client and a personal access token for Neo, and save them in Neo.