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Bicom PBXware is the phone system you host for your clients, one tenant per client on a Multi-Tenant server. Connect it once with an API key from your PBXware server, and Neo works in every tenant the key reaches.

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What Neo can do with Bicom PBXware

  • Add a new starter’s extension and put it in the right ring groups; change or remove extensions, call forwarding, do not disturb and caller ID
  • Change IVRs, ring groups, enhanced ring groups, DIDs and opening hours, including holiday closures
  • Troubleshoot a call on a ticket: the call record with its MOS call quality, live calls, the phone’s SIP registration and the trunks
  • Read the transcript and summary PBXware’s own AI made of a call, and open a ticket from a transcribed helpdesk call with a scheduled agent
  • Place, transfer and record calls, send SMS, and manage contacts, departments, phones, AI voice agents and tenants

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Two keys, one connection

PBXware has two APIs, and Neo uses both through the one connection: Save both to give your agents everything. Either one alone works for what its API covers, and a call that needs the missing key says so.

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Each ticket stays with its client

Your keys reach every tenant they allow. On a ticket that names a company, Neo sends a call only in the PBXware tenant that company is mapped to. Calls on the whole server, such as trunks, tenant packages or the licence, are for chats and scheduled agents.

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Your tenants are mapped to companies

Neo matches your PBXware tenants to the companies in your PSA by the tenant’s name, and keeps the mapping on the Bicom PBXware card’s Organization Mapping tab, refreshed on each PSA metadata sync. A name that matches exactly one of your PSA companies, as it is or after stripping a legal-form suffix (Ltd, Inc, LLC), or a match you confirm, is handed straight to your agents. An AI match waits for you on the Organization Mapping tab, and so does a name two of your PSA companies share, or two tenants that match one company. Confirm or correct each there. Anything Neo could not match stays unmapped and visible on the same tab, where you can set the right company by hand. The tab shows each tenant as its name, then its tenant code. A mapping you set by hand survives every later sync. See Bicom PBXware API for the permission groups.

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Next steps

Connect Bicom PBXware

Create the API keys on your PBXware server and save them in Neo.