The Add Time Entry tool allows Neo Agent to log time against tickets, including billable time with appropriate notes describing work performed.
What It Does
When enabled, the agent can:
- Add time entries to tickets
- Set duration and billable status
- Include detailed notes about work performed
- Communicate resolution to end clients (time entries are often client-visible)
Use custom instructions to specify how much time to add and what message format to use. Example: “Add 15 minutes for simple tickets, 30 minutes for complex tickets, focusing the message on resolution steps.”
How to Use
- Enable the tool in your workflow
- Configure approval requirements
- Provide custom instructions on time amounts and message format
Example Instructions
Add 15 minutes for password resets.
Add 30 minutes for software installations.
In the time entry notes, summarize what was done to resolve the issue.
