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The Assign Ticket to Neo tool allows the agent to take ownership of tickets in your PSA, indicating that Neo is actively working on them.

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What It Does

When enabled, the agent can:
  • Assign the ticket to a designated “Neo Agent” resource in your PSA
  • Update ticket status to indicate AI processing
  • Track which tickets are being handled by automation

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How to Use

  1. Create a resource/member in your PSA to represent Neo Agent
  2. Configure the tool with that resource ID
  3. Enable the tool in workflows where Neo should take ownership