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The Create PSA Contact tool allows Neo Agent to create new contact records in your PSA when needed.

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What It Does

When enabled, the agent can:
  • Create new contacts in your PSA
  • Set contact properties like name, email, phone
  • Assign contacts to companies and locations

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How to Use

Use this tool when tickets come from unknown contacts that should be added to your PSA. The agent will extract contact information from the ticket and create the record.