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The Deactivate PSA Contact tool allows Neo Agent to deactivate contact records in your PSA, typically as part of offboarding workflows.

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What It Does

When enabled, the agent can:
  • Deactivate contacts in your PSA
  • Mark contacts as inactive without deleting them
  • Support offboarding workflows

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How to Use

Use this tool as part of user offboarding workflows. When an offboarding ticket is processed, the agent can deactivate the corresponding PSA contact.